WHITE-GLOVE DELIVERY & RETURNS
Art Handling & Packaging
At Marie ART Gallery, every original artwork is carefully prepared and securely packaged for transport. Each piece receives individual attention according to its materials, structure, size, and particular handling requirements.
We use premium gallery-grade packaging designed to protect the artwork throughout its journey and help ensure that it arrives safely at its destination.
Order Preparation
Orders are carefully handled and prepared for shipment within 3–5 business days, unless a different timeframe is specified on the individual artwork page or for a commissioned piece.
Shipping Confirmation
Once your order has been dispatched, you will receive an email confirmation with tracking information, allowing you to follow your artwork's journey.
Shipping Costs & Delivery
Shipping is calculated separately from the price of the artwork. Because delivery requirements vary by destination and order, the applicable shipping cost is calculated at checkout and clearly displayed before you complete your purchase.
Shipping costs may vary according to the delivery destination and the number of artworks included in the order.
Marie ART Gallery ships to destinations available through the online checkout. International shipping availability and applicable delivery charges may vary by destination.
Delivery Times
The 3–5 business days stated above refer to order preparation, not the entire delivery period.
Actual transit time may vary depending on the destination, shipping service, carrier processing, customs procedures, and other circumstances affecting international delivery.
If a specific delivery timeframe applies to an individual artwork, it will be stated on that artwork's product page.
International Orders
For international purchases, the recipient may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are determined by the relevant local authorities and are separate from the artwork price and shipping cost.
Because customs requirements vary by country, we recommend that international clients familiarize themselves with the import requirements applicable to their destination before completing a purchase.
Safe Transport
Every artwork is prepared with particular care for safe transportation.
Because each original artwork is individually handcrafted, appropriate packaging and careful handling are essential to protecting the piece during transit.
If your artwork arrives with visible damage or an issue related to transportation, please contact Marie ART Gallery as soon as possible.
Please retain the original packaging and provide photographs of the artwork and packaging when contacting us. This documentation helps us assess the situation and determine the appropriate next steps.
Delivery Information
Please ensure that your shipping address and contact information are accurate when placing your order.
If your delivery location has specific requirements—such as building access, concierge instructions, or other delivery considerations—please provide the relevant information when placing your order or contact us promptly after your purchase.
RETURNS & CLIENT CARE
We want you to feel confident when acquiring an original artwork from Marie ART Gallery.
If an artwork does not meet your expectations, returns are accepted subject to the conditions below.
Return Notification
Please contact Marie ART Gallery within 14 days of delivery to initiate a return.
Return Window
The artwork must be dispatched back to the gallery within 21 days of delivery.
Return Shipping
Clients are responsible for insured return shipping and all associated return transportation costs.
The artwork must be returned in its original, pristine condition and with its authentic packaging.
Any reduction in the artwork's structural or aesthetic value resulting from inadequate handling, packaging, or transportation during the return remains the responsibility of the sender.
Exchanges
Direct exchanges are not available, as each artwork is a unique, singular creation.
Non-Returnable Acquisitions
The following acquisitions are final sale and cannot be returned, except where the artwork arrives with documented damage caused during transit:
Custom-commissioned or personalized artworks
Limited-edition or promotional acquisitions
Questions About Shipping or Delivery?
If you have questions about shipping, delivery, customs, special delivery requirements, or the safe transport of a particular artwork, please contact Marie ART Gallery before completing your purchase.
We are happy to provide information specific to the artwork and destination.