TERMS AND CONDITIONS
Welcome to Marie Art Gallery (“Marie Art,” “we,” “our,” or “us”). These Terms of Use govern your access to and use of our website, services, and artistic products.
By visiting, purchasing, or commissioning artwork from Marie Art Gallery, you agree to these Terms. Please read them carefully.
1. General Use
1.1 Our website and services are intended for individuals aged 18 or older. By using this site, you confirm that you are at least 18 years old or have parental consent.
1.2 We reserve the right to update or modify these Terms and Conditions at any time. Updates take effect immediately upon being posted on this page.
1.3 By continuing to use our site after updates are published, you agree to the revised Terms.
2. Products & Handmade Nature
2.1 All artworks, stained glass pieces, and decorative objects are handmade.
Minor variations in colour, size, or pattern are natural and reflect the uniqueness of each creation.
2.2 Product photos are for illustrative purposes only. Colours may appear slightly different due to screen settings or lighting.
2.3 Each item is made with artistic intention and may include subtle design differences that make it one of a kind, not a factory-produced object.
3. Custom Orders
3.1 Custom-made artworks or stained glass commissions are created specifically for you and are non-refundable.
3.2 A deposit may be required before work begins. Once production has started, deposits are non-refundable.
3.3 Estimated production time varies between 7–45 days, depending on the complexity and materials required.
3.4 Upon completion, photos of the work will be shared before shipping for your final confirmation.
4. Shipping & Delivery
4.1 All artworks are professionally packed to ensure safe transport.
4.2 Customers are kindly asked to record a full unboxing video as proof in case of transport damage.
4.3 If your order arrives damaged, please notify us within 48 hours of delivery, including photos and the unboxing video.
4.4 Customers are responsible for return shipping costs when returning a damaged item for repair or replacement.
4.5 International customers are responsible for any customs duties or import taxes that may apply.
5. Returns & Refunds
5.1 In general, all sales are final.
5.2 Ready-made items may be eligible for return within 14 days, provided they are unused, in original packaging, and in perfect condition for resale.
5.3 Custom artworks and commissioned pieces are non-refundable.
5.4 Partial refunds (up to 50%) may be granted for order cancellations made within 14 days of placement, if production has not started. After this period, no refunds will be issued.
5.5 Refunds, if applicable, will be processed within 10 business days of approval.
6. Intellectual Property
All content on www.mariartgallery.com — including text, photographs, artworks, designs, and digital materials — is the intellectual property of Marie Art Gallery.
No content may be copied, reproduced, or distributed in any form without written permission from the artist.
7. Limitation of Liability
7.1 Marie Art Gallery is not liable for indirect, incidental, or consequential damages resulting from the use or misuse of our products or services.
7.2 Our total liability, in any circumstance, is limited to the value of the order placed.
7.3 We do not guarantee that the website will be uninterrupted or error-free, though we strive for the highest standards of quality and care.
8. Governing Law
These Terms and Conditions are governed by the Laws of Romania. Any dispute or disagreement arising out of or relating to these Terms or transactions with Marie Art Gallery shall be resolved amicably whenever possible.
Customers have the right to use Alternative Dispute Resolution (ADR) through ANPC SAL and the EU Online Dispute Resolution (ODR).
If disputes cannot be resolved amicably through ADR or ODR, they will be submitted to the competent courts of Romania.
9. Contact
If you have questions regarding these Terms of Use or our policies, please contact us at:
Email: edmasterart@gmail.com
Website: www.mariartgallery.com